Terms of Service

Terms of Service

Effective Date: 15 August 2026

Welcome to Sarvetu Foods. These Terms of Service govern your use of our website and the purchase of products from Sarvetu Foods.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, along with our applicable Shipping Policy and Return & Replacement Policy.

1. About Our Website

Sarvetu Foods operates this online store to provide customers with access to our food and dry fruit products.

We reserve the right to update, modify, suspend, or discontinue any part of our website or services when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights, availability, and other information displayed on our website are accurate.

However, the actual appearance of a product may vary slightly from images displayed on the website due to photography, packaging changes, screen settings, or natural variations in food products.

Dry fruits and other natural food products may also naturally vary in size, shape, colour, and appearance from batch to batch.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order or cancel the affected item and provide an appropriate resolution.

4. Pricing

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to display accurate pricing. In the event of an obvious pricing error, Sarvetu Foods reserves the right to correct the error and, where necessary, contact the customer regarding the affected order.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once it has been successfully confirmed by Sarvetu Foods.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Delivery limitations for a particular PIN code.

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be handled according to the payment method and applicable refund/cancellation process.

6. Customer Information

Customers are responsible for providing accurate and complete information while placing an order, including:

  • Full name.

  • Correct delivery address.

  • PIN code.

  • Phone number.

  • Email address.

  • Any other information required to process and deliver the order.

Sarvetu Foods will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Payments

Customers must provide valid payment information when placing an order.

Payments are processed through the payment methods made available on our website.

Sarvetu Foods does not store sensitive payment information such as complete card details unless specifically permitted and handled through an authorized payment service provider.

8. Shipping

Standard delivery is available across India at no additional shipping charge, subject to PIN code serviceability.

Orders are generally dispatched within 24 hours of successful order confirmation and are generally delivered within 5–7 working days after dispatch.

Delivery timelines may vary depending on the PIN code, location, courier availability, weather, and other circumstances.

For customers requesting early or priority delivery, additional freight or priority delivery charges may apply.

Please refer to our Shipping Policy for complete shipping information.

9. Returns, Refunds & Replacements

Sarvetu Foods follows a replacement-only policy for eligible product-related issues.

We do not provide monetary refunds for eligible product issues; instead, an approved claim may be resolved through replacement of the product.

Customers may be required to provide a clear and continuous unboxing video along with photographs and other information for verification.

Please refer to our Return & Replacement Policy for complete details.

10. Food Products & Storage

Customers are responsible for storing products according to the storage instructions provided on the product packaging.

Sarvetu Foods will not be responsible for deterioration, damage, or quality issues caused by improper storage or handling after delivery.

Customers should check the product packaging and follow any applicable storage instructions before consuming the product.

11. Website Use

You agree not to use our website:

  • For any unlawful or fraudulent purpose.

  • To interfere with or damage the website or its functionality.

  • To attempt unauthorized access to our website, systems, or customer information.

  • To submit false, misleading, or fraudulent information.

  • To copy or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website where there is a reasonable basis to believe that these Terms of Service have been violated.

12. Intellectual Property

All content available on the Sarvetu Foods website, including but not limited to:

  • Brand name and logo.

  • Product images.

  • Website design.

  • Text and descriptions.

  • Graphics.

  • Videos.

  • Marketing materials.

is owned by or licensed to Sarvetu Foods unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics providers, or other service providers.

These services may have their own terms and privacy policies, and their use may be subject to those terms.

14. Limitation of Liability

Sarvetu Foods will make reasonable efforts to provide accurate product information, process orders correctly, and deliver products through available delivery partners.

However, we are not responsible for circumstances beyond our reasonable control, including courier delays, natural events, technical failures, government restrictions, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

Sarvetu Foods may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The updated version will be posted on this page with the revised effective date.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Sarvetu Foods
Email: connect@sarvetufoods.com
Phone/WhatsApp: 9256971499

Sarvetu Foods — From Nature, For Life.