Frequently Asked Questions

Yes. At Sarvetu Foods, we focus on sourcing and packing our dry fruits with care to maintain their freshness, taste, texture, and quality. Each product is packed to help preserve its quality until it reaches you.

We source our dry fruits from carefully selected suppliers and different regions known for their quality produce. We focus on selecting products based on quality, freshness, and overall standards before they reach our customers.

For best results, keep the product tightly sealed and store it in a cool, dry place away from direct sunlight and moisture. Follow the storage instructions provided on the product packaging.

For longer storage, refrigeration may be suitable for certain products. Always check the packaging instructions for the specific product.

Orders are generally dispatched within 24 hours of successful order confirmation and are usually delivered within 5–7 working days after dispatch.

Delivery time may vary depending on your PIN code, location, courier availability, and other logistical factors.

Yes. Standard delivery is free across India, subject to PIN code serviceability.

If you require early or priority delivery, additional freight or priority delivery charges may apply depending on the available service for your location.

Please contact us as soon as possible after delivery.

For product-related replacement claims, you should have a clear and continuous unboxing video showing the package from the time it is unopened until the product is completely unpacked.

Please also keep the original product and packaging until your claim has been reviewed.

Eligible claims may be resolved through a product replacement.

No. Sarvetu Foods follows a replacement-only policy for eligible product-related issues.

If your claim is approved, we will replace the eligible product rather than provide a monetary refund.

If you need to cancel or modify your order, please contact us as soon as possible at connect@sarvetufoods.com or 9256971499.

We will try to accommodate your request if the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation or modification may not be possible.

You can contact our customer support team using:

Email: connect@sarvetufoods.com
Phone/WhatsApp: 9256971499

We’ll be happy to help you with questions about your products, orders, delivery, or replacement requests.

Sarvetu Foods — From Nature, For Life.

Yes. Sarvetu Foods offers dry fruits in different pack sizes depending on the product. You can select the available pack size on the respective product page before placing your order. Availability of pack sizes may vary from product to product.