Return & Refund Policy

Return & Replacement Policy

Effective Date: 15 August 2026

At Sarvetu Foods, we take great care to ensure that every order reaches you in fresh, safe, and good condition. Since our products are food items, we follow a replacement-only policy to maintain product quality and hygiene.

1. No Refunds

Sarvetu Foods does not offer monetary refunds for orders once they have been successfully delivered.

If an eligible issue is found with your order, we will provide a replacement product instead of a refund.

2. When Can You Request a Replacement?

You may request a replacement if:

  • The product received is damaged or defective.

  • The package is tampered with or damaged during delivery.

  • You received the wrong product.

  • The product received is missing, spoiled, or otherwise not in the condition expected at the time of delivery.

Replacement requests are subject to verification by Sarvetu Foods.

3. Unboxing Video Is Required

For any claim involving a damaged, incorrect, tampered, missing, or defective product, customers are required to record a continuous, clear unboxing video from the moment the sealed package is opened.

The video should clearly show:

  • The outer packaging and shipping label.

  • The condition of the package before opening.

  • The complete opening/unboxing process.

  • The product and its condition immediately after opening.

Claims without a proper unboxing video may not be eligible for replacement.

We strongly recommend that customers do not throw away the packaging or product until their replacement request has been reviewed.

4. Replacement Request Period

A replacement request must be submitted within [24/48 hours] of delivery.

Please contact our customer support with:

  • Your order number.

  • Reason for the replacement request.

  • Clear photographs of the product and packaging.

  • The complete unboxing video.

  • Any other information requested by our support team.

Requests submitted after the applicable time period may not be accepted.

5. Product Must Be Returned in the Same Condition

If Sarvetu Foods approves a replacement and requires the original product to be returned, the product must be packed in the same condition in which it was received, along with its original packaging and accessories, if applicable.

Customers should not open, consume, alter, repack, or otherwise modify the product unless instructed by our customer support team.

If the product or packaging has been unnecessarily damaged, altered, or discarded, the replacement request may be rejected.

6. Replacement Process

Once your claim and supporting evidence have been reviewed and approved:

  1. Sarvetu Foods will confirm your replacement request.

  2. We may arrange collection of the original product where required.

  3. The replacement product will be dispatched after the necessary verification/collection process.

  4. The replacement will be provided for the eligible product or equivalent product, subject to availability.

No cash, bank, UPI, card, or other monetary refund will be provided.

7. Incorrect or Damaged Orders

If you receive a product different from what you ordered, or your package arrives visibly damaged or tampered with, please contact us as soon as possible and provide the required unboxing video and photographs.

Do not discard the product or packaging until we have completed our review.

8. Non-Eligible Cases

Replacement may not be provided for:

  • Products damaged after delivery due to improper handling or storage.

  • Products that have been opened, consumed, or altered without approval from Sarvetu Foods.

  • Claims submitted without the required unboxing video.

  • Claims submitted after the specified replacement period.

  • Change of mind or personal preference.

  • Incorrect address or delivery information provided by the customer.

  • Products discarded before the claim could be verified.

  • Any other situation where the issue cannot reasonably be verified.

9. Quality & Hygiene

As Sarvetu Foods sells food products, replacement requests are subject to hygiene and food-safety considerations. We reserve the right to review each request individually before approving a replacement.

10. Contact Us

For replacement requests or questions regarding this policy, please contact our customer support:

Sarvetu Foods
Email: connect@sarvetufoods.com
Phone/WhatsApp: +91-9256971499

We are committed to resolving genuine product-related issues fairly while ensuring the quality and safety of our products.

Sarvetu Foods — From Nature, For Life.